_Mercovi's terms, privacy policy, customer agreements and security documents in one place._ # Terms, policies and agreements. Everything a buyer's legal, procurement and IT teams ask for, in one place. How we protect the data is on the [security page](/security). ## For everyone who uses Mercovi. - **Terms of service** The rules for using the Mercovi website and platform, and what we are and aren't responsible for. [Read](/legal/terms) - **Privacy policy** What personal data Mercovi collects, why, who it is shared with, how long it is kept and how to have it deleted. [Read](/legal/privacy) - **Acceptable use** What contractors' staff and their clients may and may not do on the platform and in the client portal. [Read](/legal/acceptable-use) ## For contractors who subscribe. The master services agreement and the documents it incorporates. - **Master services agreement** The agreement between Mercovi and a contractor that subscribes: access, fees, data ownership, liability and termination. [Read](/legal/msa) - **Service level agreement** Availability commitment, support response targets by severity, maintenance and service credits. [Read](/legal/sla) - **Data processing addendum** Mercovi's obligations as processor of customer data: instructions, security, sub-processors, breaches, return and deletion. [Read](/legal/dpa) - **Security exhibit** The security commitments that form part of the master services agreement. [Read](/legal/security-exhibit) - **Sub-processors** The companies that process customer data on Mercovi's behalf, what for, and where. [Read](/legal/subprocessors) - **Refunds and cancellation** How cancelling a subscription works, when a refund is due, and how billing disputes are handled. [Read](/legal/refunds) ## For public agencies. - **Public sector addendum** Terms for municipal, county and state customers: public records, funding, renewal, liability limits, data residency, accessibility. [Read](/legal/public-sector-addendum) Questions about any of these: legal@mercovi.com.