Legal

Terms, policies and agreements.

Everything a buyer's legal, procurement and IT teams ask for, in one place. How we protect the data is on the security page.

For everyone who uses Mercovi.

The rules for using the Mercovi website and platform, and what we are and aren't responsible for.

What personal data Mercovi collects, why, who it is shared with, how long it is kept and how to have it deleted.

What contractors' staff and their clients may and may not do on the platform and in the client portal.

The master services agreement and the documents it incorporates.

The agreement between Mercovi and a contractor that subscribes: access, fees, data ownership, liability and termination.

Availability commitment, support response targets by severity, maintenance and service credits.

Mercovi's obligations as processor of customer data: instructions, security, sub-processors, breaches, return and deletion.

The security commitments that form part of the master services agreement.

The companies that process customer data on Mercovi's behalf, what for, and where.

How cancelling a subscription works, when a refund is due, and how billing disputes are handled.

Terms for municipal, county and state customers: public records, funding, renewal, liability limits, data residency, accessibility.

Questions about any of these: legal@mercovi.com.